Class Title:

Setting the Tone in High-Risk Situations: Crisis Communication for Dispatch Centers

Target Audience:

Sponsoring Agency:

Albany Police Department, Thane Training and OPOA

Date and Time:

Cost:

$150 OPOA Members

$175 Non-members  (Includes 1 year OPOA membership to qualified applicants)

Albany Police Department

2600 Pacific Blvd SW

Albany, OR 97321

Instructors:

Joe Miller, Thane Training Concepts, LLC & Andrea Tobin

Joe is a retired police officer with over 15 years of experience serving on the hostage negotiation team and nearly a decade responding to people experiencing a mental health crisis while assigned to the Mobile Crisis Response Team. Joe has been teaching hostage negotiation and crisis communication skills to government agencies, school districts, healthcare facilities, and private industry since 2008. Joe has received three lifesaving awards and numerous commendations for his work with suicidal and emotionally disturbed citizens. 

Andrea Tobin began her career as a call taker at Willamette Valley Communications Center. She has worked as a call taker, dispatcher, CTO, Supervisor, and Training Coordinator and now serves as a training manager at Central Lane Communications Center. She also works as a part-time instructor at DPSST training in Basic Telecom, CIT, and Tactical Dispatch.  She has received a meritorious service award, a commitment to excellence award, and an Impact award through APCO, OPOA, and her agency.  

Brief Overview:

Dispatchers are often the first contact in high-risk events such as hostage or barricaded suspects and other crisis situations. From the initial kick-off to the final resolution, the role our dispatch centers take on is vital. Are you ready for the call?

This course will provide an overview of crisis communication skills for use in situations call-takers and dispatchers may encounter such as hostage/barricade incidents and crisis related to mental/behavioral health issues.

Participants will leave this class with a practical set of skills to establish meaningful dialog with a person in crisis to help de-escalate or stabilize angry behavior and provide a safer environment for all parties involved.

Contact Information:

Parking:

Class Title:

Simplifying How to Obtain, Review, and Present Financial Records

Please Note: This class will feature intermediate level Microsoft Excel skills.  However, those with solid basic skills can still attend.  See Class Requirements below.

Target Audience:

Sponsoring Agency:

Oregon Department of Justice, Bend Police Department and OPOA

Date and Time:

Cost:

$225 OPOA Members

$250 Non-members  (Includes 1-year OPOA membership for qualified applicants) 

Training Location:

Bend Police Department

555 NE 15th St

Bend, OR 97701

Instructors:

Oregon DOJ Financial Crimes Team

Brief Overview:

Instructors will lead students in hands-on training in Microsoft Excel to review bank records from a real elder financial abuse case.  Students will learn tips and tricks in Excel to maximize the evidence in their financial investigations as well as learn how to present their findings to a prosecutor with simplified summaries of the financial records.

Obtaining Financial Records:  

• Methods to locate financial accounts
• Identifying the correct legal process to obtain financial records
• Templates of subpoenas, search warrants, and other forms will be provided

Review Financial Records:  

• Import records into Microsoft Excel using Bankscan
• Normalizing/categorizing transactions on the accounts to better under spending patterns as well as identify illicit activity

Presenting Financial Records:  

• Incorporating data from Excel into police reports
• Using data to create valuable exhibits (Pivot Tables, graphs, charts, etc.)

Instructors will also discuss nuances in elder financial exploitation cases and support services offered to law enforcement by DOJ investigators and analysts.

Contact Information:

Class Requirements:

• Familiarity of Excel is REQUIRED

• Laptop with Excel 2016 or newer

• Laptop power cable

• Mouse

• Extra monitor or screen (if available)

Class Prep Courses:

• NW3C Basic Level Spreadsheeting Skills Class – Virtual Classroom 06/21/23

• Excel Campus – www.youtube.com/@ExcelCampus

• Xelplus.com (Leila Gharani) - www.youtube.com/@LeilaGharani

Attire:

Class Title:

Target Audience:

  *** Law Enforcement, Medics, DME's, Deputy & District Attorney's***

Sponsoring Agency:

Oregon Peace Officers Association & Coquille Tribal Police

Date and Time:

Cost:

$150 OPOA Members

$175 non-OPOA Members (membership included if qualified)

Training Location:

Mill Casino, 3201 Tremont Ave, North Bend, OR 97459

Instructor:

Kristine Karcher, BSN D-ABMDI has served as the Chief Deputy Medical Examiner, and Forensic Nurse Examiner for Coos County, Oregon for 25 years. She received her BSN from Oregon Health Sciences University and Masters level Certificate in Forensic Nursing from University of Colorado in Colorado Springs, CO.  She is an adjunct professor at the University of California Riverside online Forensic Nursing Program and serves as a member of the Oregon’s State Attorney General’s Sexual Assault Task Force Medical/Forensic Committee. Kris has maintained Registry Certification Diplomate status with the American Board of Medicolegal Death Investigators (D-ABMDI) since 1999. She represented Oregon at the 2008 CDC SUIDI National Training Academy and teaches regularly on the topic of infant death investigation. She is enthusiastic about sharing her experiences and knowledge to better provide a thorough, organized, and professional investigation of all infant deaths.

Jennifer Snippen PhD MA BSN F-ABMDI is the past Chief Deputy Medical Examiner for Linn and Benton Counties and a past instructor for the Linn Benton CC Criminal Justice program, UC Riverside Forensic Nursing Program, Oregon State Medicolegal Death Investigator Program & the Oregon State University eCampus Anthropology program. She is now on the Anatomy and Physiology Faculty at Lane CC. Jennifer maintains Board Certified Fellow status with the American Board of Medicolegal Death Investigators (F-ABMDI). She has earned a Masters degree studying law enforcement experiences of infant death investigation and a PhD studying US death investigation practices. Jennifer represented Oregon at the 2008 CDC SUIDI National Training Academy and teaches regularly on the topic of infant death investigation. She is dedicated to improving infant death investigation outcomes for affected families and law enforcement agencies - as well as the greater criminal justice and scientific communities.

Brief Overview:

Students will learn about current best practice guidelines for infant death investigation, as well as specific challenges that are faced by law enforcement investigators. Case review examples will be used to explore critical investigation components with a focus on consistent, meticulous, and compassionate investigation of these complex and challenging cases.  Students will also be introduced to practical infant growth & development considerations as well as the importance of medical & social history acquisition. The roles of both patrol first responders and detectives will be addressed.  Collaboration with medical and medicolegal death investigation professionals will be emphasized.  

Contact Information:

Attire:

Business Casual

Lodging Information:

Parking Information:

Supplies Needed: